Delivery

All deliveries to the UK Mainland will be charged at a rate of £4.95 and orders over £75 are free delivery.

 All our cushions and throws are made to order and can take up to 2 weeks to be made but we will do our very best to ensure all orders received are delivered within 12-16 days.

All our orders are sent on a 48 hour service, this is often classed as Standard Post and will take up to 48 hours to arrive after our dispatch. If you need an item the following working day please contact us info@silkeninteriors.com and we will do our best to help.

Returned items
If goods are returned to us due to an incorrect/incomplete address or have not being collected from a local Post Office or courier depot, the customer will be liable for the cost of sending them again. If the transaction is subsequently cancelled, any postage amount paid will be deducted from the amount refunded.

Lost in transit
On rare occasions goods may be lost in transit. Should this happen we will replace them providing a replacement is in stock. A refund will be given if no replacement is available or the goods are no longer required.

For a delivery to be classed as lost, a reasonable amount of time must have passed. For goods sent by Royal Mail this is 10 working days. Consequently we cannot replace or refund an item until 10 working days have passed since posting. We will of course attempt to trace and resolve any delayed deliveries in the meanwhile.

Royal Mail and the couriers we use take goods lost in transit seriously. If an item is lost, there will be an investigation with the recipient usually being contacted as part of this. If the loss is regarded as suspicious, it is possible the police may be involved.